Accepted Deliveries
The concierge team may accept parcels on behalf of residents at the lobby, subject to compliance with the conditions outlined below.
Size, Weight & Volume Restrictions
The concierge team will not accept deliveries that:
Size, Weight & Volume Restrictions
The concierge team will not accept deliveries that:
Food, Grocery & Perishable Deliveries
The building does not have facilities to store food or perishable items. Residents must collect such deliveries immediately upon arrival.
For grocery services (e.g. HelloFresh, Gousto, Panda), residents must instruct couriers to:
Delivery into apartments may be arranged using:
For grocery services (e.g. HelloFresh, Gousto, Panda), residents must instruct couriers to:
- Attempt redelivery if the resident is unavailable, or
- Deliver directly to the apartment with prior authorisation
Delivery into apartments may be arranged using:
- The management key (leaseholders only)
- Personal keys provided by the resident
Prohibited Items
The concierge team will not accept deliveries containing:
Courier Refusals & Resident Responsibility
If a delivery does not comply with this policy, the concierge team will inform the courier accordingly. Residents are responsible for coordinating directly with the courier to arrange an alternative delivery or collection.
Unattended Parcels
Couriers may occasionally leave parcels in communal areas if access is not granted. This creates a health and safety risk. The management and concierge team accept no liability for parcels left unattended in communal spaces, including the lobby or corridors.
Flower Deliveries
Flower deliveries must be delivered directly to the resident’s apartment. Residents should instruct couriers to contact them via the intercom if they are at home.
Compliance
This policy must be followed at all times to ensure the safety, efficiency, and smooth operation of building services. The concierge team reserves the right to refuse any delivery that does not comply with this policy.
