Receive emergency alerts, check in during incidents, report urgent issues, and access evacuation guidance at The Prime.
View recent important or urgent notifications
Location check-in
Please confirm your curent location.
Are you inside the building or outside the building?
Are you inside the building or outside the building?
Report an urgent issue
Use this form to report an urgent issue.
We will get notified instantly.
We will get notified instantly.
SOS / I need help
If you are in danger or need urgent assistance, send the Prime team an SOS alert.
If your situation is life-threatening, call emergency services: 999, 998, or 997.
If your situation is life-threatening, call emergency services: 999, 998, or 997.
⚠️ Download the iOS and Android app
- Receive emergency alerts, including airspace and security warnings, directly on your phone.
- Stay updated on building announcements, safety instructions, and urgent communications from the Prime team.
- Track your requests and service updates in real time.
📲 iPhone / iPad – Download from the App Store
📲 Android devices – Download from Google Play
NOT URGENT ?
Report a regular Maintenance issue
Our team will contact you via chat or mobile to schedule repairs.
Upload images/videos for clarity.
Upload images/videos for clarity.
